Return & Refund Policy
At Wellness Pet Supplies LLC, we want every customer to feel confident when shopping with us.
We understand that sometimes a product may not be the right fit or an issue may occur after delivery. This Return & Refund Policy explains our process for returns, replacements, and refunds.
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1. Return Requirements
We offer a 30-day return period. You may request a return within 30 days after receiving your order.
To be eligible for a return:
• The item must be in its original condition
• The product must be unused and undamaged
• Original packaging should be included when possible
• Proof of purchase or order details must be provided
Returns that do not meet these requirements may not be accepted.
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2. Starting a Return
To request a return, please contact our customer support team:
Email:
service@shixyuanyausd4.com
Please provide:
• Order number
• Product information
• Reason for the return
• Photos or details if the item has an issue
Once your request has been reviewed and approved, we will provide instructions for returning your item.
Please do not send products back before receiving return authorization. Unauthorized returns may not be processed.
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3. Damaged, Defective, or Incorrect Orders
Please inspect your order after delivery.
If you receive:
• A damaged product
• A defective item
• An incorrect item
Please contact us as soon as possible.
Our team will review the situation and work with you to provide an appropriate solution, including replacement or refund options when applicable.
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4. Non-Returnable Items
Certain products may not qualify for returns due to product type, safety, or hygiene considerations.
Examples of items that may not be eligible include:
• Used pet products
• Customized or personalized items
• Products damaged due to misuse
• Clearance or final sale items
• Gift cards
• Original shipping charges
If you are unsure whether your purchase qualifies for a return, please contact us before submitting your request.
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5. Exchanges
If you need a different product, replacement item, or alternative option, the recommended process is:
1. Request a return for the original item
2. Wait for the return approval
3. Place a new order for the desired product
This helps ensure faster processing and availability.
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6. Refunds
After we receive and inspect your returned item, we will notify you about the refund decision.
If your refund is approved:
• The payment will be returned to your original payment method
• Refund processing may take up to 10 business days
• Your bank or payment provider may require additional time to complete the transaction
If you have not received your refund after the expected processing period, please contact us for assistance.
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7. Return Shipping Information
Before returning any product, please contact Wellness Pet Supplies LLC to receive return instructions.
A return request must be approved before any item is shipped back.
Return shipping costs may vary depending on the reason for the return and applicable circumstances.
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8. Contact Information
If you have any questions regarding returns or refunds, please contact us:
Email:
service@shixyuanyausd4.com
Phone:
+1 541-708-6785
Business Name:
Wellness Pet Supplies LLC
Address:
462 A St
Ashland, OR 97520
United States
Thank you for choosing Wellness Pet Supplies LLC.
We appreciate your trust and are committed to providing reliable pet products and a smooth shopping experience for every pet family.