Shipping Policy
At Wellness Pet Supplies LLC, we understand that receiving your pet products safely and efficiently is an important part of your shopping experience.
This Shipping Policy explains how we prepare, process, and deliver your orders while working to provide a reliable experience from checkout to arrival.
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Our Shipping Approach
Wellness Pet Supplies LLC is dedicated to providing quality pet essentials for everyday pet care.
To offer a variety of products while maintaining efficient operations, some orders may be fulfilled through trusted suppliers and fulfillment partners.
This approach helps us:
• Provide a wider selection of pet products
• Maintain competitive pricing
• Improve order processing efficiency
• Deliver products directly to pet owners
We appreciate your understanding as we work to make the delivery process convenient and dependable.
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1. Order Processing & Shipping Fees
Every order is carefully reviewed and prepared before shipment.
Processing Time:
Please allow 2–4 business days for order verification, preparation, and packaging.
During holidays, promotional events, or periods of high order volume, processing times may take slightly longer.
Shipping Costs:
Applicable shipping fees will be displayed during checkout based on your order details and delivery location.
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2. Estimated Delivery Times
Delivery schedules may vary depending on your location, product availability, shipping carrier, and other factors.
Estimated Delivery Time:
United States:
7–15 Business Days
Canada / United Kingdom / Australia:
10–18 Business Days
Other International Locations:
15–25 Business Days
Please note that delivery estimates are approximate and do not represent guaranteed arrival dates.
Unexpected delays may occur due to weather, carrier conditions, customs processing, or other circumstances outside our control.
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3. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please be aware:
• Tracking details may take 1–3 business days to update after shipment
• Initial tracking information may not appear immediately
• Your package may still be moving while tracking updates are pending
If you have concerns about your shipment status, please contact our customer support team.
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4. Customs, Duties & Taxes
For international orders, customers may be responsible for any customs charges, import duties, or local taxes required by their country or region.
Wellness Pet Supplies LLC is not responsible for:
• Customs clearance delays
• Import restrictions
• Additional fees charged by local authorities
Because regulations differ between countries, we recommend checking your local import requirements before placing an order.
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5. Order Changes & Cancellations
We begin preparing orders shortly after they are submitted to ensure timely fulfillment.
If you need to update your shipping address or request cancellation, please contact us as soon as possible:
Email:
service@shixyuanyausd4.com
Requests must be submitted within 12 hours of placing your order.
Once an order has entered processing or shipment preparation, changes or cancellations may no longer be possible.
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6. Lost, Missing, or Damaged Packages
Your satisfaction is important to us, and we want every order to arrive safely.
Damaged Items:
If your package arrives damaged, please contact us within 72 hours of delivery and provide photos of the product and packaging.
Our team will review the issue and help provide an appropriate solution.
Lost Packages:
If your shipment is confirmed lost by the shipping carrier, please contact us. We will work with you to resolve the situation and determine the next steps.
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Contact Information
Wellness Pet Supplies LLC
Email:
service@shixyuanyausd4.com
Phone:
+1 541-708-6785
Address:
462 A St
Ashland, OR 97520
United States
Thank you for choosing Wellness Pet Supplies LLC.
We appreciate your patience and trust as we deliver products designed to support happier and healthier lives for pets and their families.